Frequently Asked Questions

General Questions

What is ID Extraction?

ID document extraction uses machine vision to extract all the details from the South African ID documents and return them to you in a single package.

How does ID Extraction work?

Go to the upload ID menu and drag your ID document (in JPEG or PDF format) into the box provided. Machine Vision will then extract everything into one file where you can view all your information.

What is Face Match?

Face match uses our face match API to match two faces against ecah other allowing for easy, secure and seamless onboarding

How does Face Match work?

Go to the face match menu in the GUI. Drag your first image (reference image) into the box provided. Then drag your second image(Comparision image – such as an ID document or picture with more than one person) into the box provided. Machine Vision will then scan the image and recognise the face match.

Is the Machine Vision API secure?

Yes – All our API’s work over HTTPS

What features does Machine Vision offer?

ID Extraction, face matching

What Identification Documents are supported?

Green barcoded ID books; smart ID cards; drivers licences; Passports

Is there a demo?

Yes – See our demo page at:

Is my information private?

Yes – Your information is encrypted

What do the results on the dashboard mean?

This shows how many available credits you have left for the month

This shows how many credits were used in a day/24hours

This shows the total number of scanned documents since the beginning of a month cycle

This shows the total number of credits used in a day cycle/24 hours

This graph shows the number of credits used in the following time periods. 24 hours, 7 days, 14 days

This graph shows the number of documents scanned the following time periods. 24 hours, 7 day, 14 days

How can I get in touch?

You can contact us on our email or call us on +27 11 080 8800

What are the prices offered?

Machine Vision has the following pricing offers:

  • Free = 25 credits @ R0,00
  • Small = 1000 credits @ R2500,00
  • Business = 5000 credits @ R11,250.00
  • Enterprise = 10 000 Credits @ R20,000.00

What is a credit?

A credit is equal to one capture on Machine Vision

Are my documents secure once uploaded?

All documents are encrypted as soon as they are uploaded.